Frequently asked questions (FAQ)

Guidelines and assistance for designing your graphic stamp (line thickness, file formats, etc.) can be found under Guidelines for graphic stamps.

You can use all common graphic formats such as PDF, TIFF, JPG, PNG, BMP, GIF, SVG, EPS. If possible, please note that your stamp graphic has a resolution of 600dpi. Otherwise, rounded text or logos may appear pixelated on the stamp imprint.

In general, full-surface designs are suitable for stamps. For technical reasons, large colored areas are not always printed 100% across the board, the imprint has a classic "stamp look". A full-surface design (larger colored areas) will therefore appear slightly "blotchy" in the print. Due to the surface tension, the rubber text plate cannot be fully moistened with ink, which means that droplets can form and white (unprinted) spots can appear in the imprint.

Yes, there are two ways to do this. Either use our online designer to combine text and graphics, or design the entire print in a programme and upload the complete graphic using our graphic upload tool. Please create your logo and the desired text in a graphics programme according to your specifications. Save the template with a resolution of 300–600 dpi in a common file format (you can find guidelines for graphic stamps here) and upload it via Upload graphic stamp.

If you create your stamp layout in Office programs such as Word, Excel or Powerpoint, please save them as PDF files. If you include a graphic in the program, use a black/white file as if possible. You can now easily upload the PDF file as Graphic Stamp.

No. You can send us the design/file in the way you want the stamp to print.

You can scan your signature and upload it as a graphic file in our stamp shop. When signing for the scan, please make sure that the line thickness is sufficient ( ideally use a good ballpoint pen or thin drawing pen in black) and that the resolution is 600dpi!

If you have any problems with your graphics, please send us an email or use the inquiry form - we will be happy to help you.

Please understand that our systems initially accept all graphics, even if they do not meet the production requirements. Our employees will be able to decide whether a design is suitable for production. We do try to screen uploaded graphics for production suitability. If we come across see that a graphic is not OK to be produced we will contact you before production.

In order to save you long loading times, the graphics shown in the shop are compressed. This can result in differences in the representations. Your stamp always corresponds to the template you upload! You can download a 1:1 preview of your imprint. If you upload your design in sufficient resolution (600dpi) as a graphics stamp, we will of course use this resolution. Our laser works with a resolution of 600dpi.

Our production is fully automated. Therefore, please pay attention to the correct spelling - especially for e-mail addresses and telephone numbers! We produce your stamp exactly the way you have uploaded your design or with the text entered. We cannot make later changes! If you have ordered an impression with spelling mistakes and have an automatic stamp, you can order a replacement text plate online. Search for the right model for your stamp in the category Replacement text plates and design it online. Replace the old text plate with the new one. We do not offer replacement text plates for wooden stamps, as the manufacturer advises against replacing the text plates.

Please open Windows Explorer and go to "My Computer" on your "Local disk" (your hard disk). In the folder "Windows" you will find another folder "Fonts". This folder contains all fonts installed on your PC. Please copy the required font to your desktop and send it from there as an attachment by e-mail.

No spare parts are produced by the manufacturer for date stamps, therefore we cannot exchange year bands. If your date stamp has reached it's final year, there is no other solution than replacing it with a new date stamp. All our date stamps are delivered with 10 years date from date of purchase.

If you have a self-inking stamp, you can order a replacement text plate. Search for the right model for your stamp in the category 'Replacement text plates' and design your new replacement text plate directly online. Replace the old text plate with the new one. We recommend that you also replace the ink pad supplied by us in order to get a perfect stamp imprint. We do not offer replacement text plates for wooden stamps, as the manufacturer advises against replacing the text plates.

Yes, in our online shop you can select the replacement ink pads, stamping ink or other accessories in the appropriate category. When selecting the replacement pad, make sure that it fits your current stamp.

The text plates of the successor series Trodat Professional 52xx fit exactly on the devices of the 42xx series. Please note that you should also change the stamp pad for an optimal impression! Some of the replacement stamp cartridges from the Trodat Professional 52xx series are also suitable for 42xx models. With the following exceptions: The ink pad for the Trodat Professional 4204 is no longer produced. We therefore recommend ordering the complete successor model Trodat Professional 5204. Please use pad 6/57 for the Trodat Professional stamp 5207 and pad 6/58 for its successor model 5274.

For additional replacement text plates, please ensure that the dimensions or designations are compatible.

Self inking stamps have always an integrated stamp pad filled with document-proof office stamp color. They are suitable for stamp impressions on regular paper (approx. 80g/m2). This ink is less suitable for more absorbent and thicker papers, since the imprint can "smudge" due to the absorbency. Glossy paper or coated documents cannot be stamped with the automatic stamping machine because the ink does not dry and smear on it. The office stamp color is also suitable for disco entrance applications (stamping on skin). Our ink pads for wood stamps are also filled with office ink and are suitable for the purposes mentioned above.

Glossy paper / coated backings
For glossy paper we recommend the fast drying ink R9. This is to be used together with an dry ink pad.
For more colors, go directly to the category Stamp Ink Special.

We would like to point out that all self-inking stamps are filled with office stamp ink. This color is suitable for stamping on regular paper. More absorbent paper, glossy paper or coated substrates can only be stamped with special ink.

Products ordered that are not suitable for the desired purpose are therefore not eligible for return.

All self-inking stamps are equipped with black ink pads as standard. If you want a different colour, you can select it during the ordering process at no extra cost.

We are also happy to take your order by telephone or email. When ordering by email, please ensure that you provide us with your full delivery and billing address. Once we have received your order, we will send you a shopping basket as a “proof to print” proof for you to check. You can then make changes to your stamp or add further stamp products to the shopping basket and complete the order yourself. Please check your order carefully before completing it. If you have any questions, please do not hesitate to contact us.

Please enter your voucher into the appropriate field in the shopping cart and click on "Use voucher". Your discount amount will then be displayed directly in the shopping cart. The input of several coupons is not possible. If your voucher is no longer valid, please contact us before completing your order.

For bulk orders, please contact us via the contact form or by e-mail. We would be happy to provide you with a personalised quote.

We will always send you an order confirmation by e-mail once your order has been completed. If you do not receive an e-mail a few minutes after completing your order, this may be due to a technical problem or there may be a problem with your e-mail address. In this case, please contact our customer service.

We will only use your personal data internally and for the professional processing of your order. If you receive information about our offers from us after your order, you have the possibility at any time to unsubscribe from further e-mails (or newsletters). The protection of your privacy is very important to us. Please also read our privacy policy.

If it concerns a product manufactured according to customer specification, there is no right of revocation or return. If it is a non-individualized standard product (e.g. ink pad), you can return the product during the return period (14 days). However, please arrange each return shipment with us beforehand.

Product defects or production errors must be reported to us by e-mail immediately after receipt of the delivery. Provide pictures of the defects whenever possible. We are sure that we will find a solution together.

We offer you all common payment methods on account, via Paypal or with credit cards. All possible payment methods at the time of ordering are listed on the website.
When ordering on an invoice basis, we reserve the right to carry out a credit check and to demand advance payment if necessary.

We accept the most common cards such as Visa and Mastercard. Further credit cards are displayed online. During the ordering process you will be forwarded to our payment provider via a secure and encrypted connection. Under no circumstances will we have access to your credit card details.

We ship the ordered products with Swiss Post via A-Post. Depending on the product, this may be as an A-Post letter or an A-Post parcel.

s a general rule, if we receive your order online by 4 p.m., it will usually be shipped on the same day. Shipping is carried out by Swiss Post via A-Post letter or parcel. Delivery usually takes 1-2 working days. If we are unable to meet the production time, we will inform you as soon as possible. Please refer to the following delivery and shipping overview for our production and delivery times.

Shipping costs are a flat rate of CHF 4.95 and include packaging and postage. Shipping is free for orders over CHF 70. Please refer to our delivery and shipping overview for information on shipping and delivery.